#1) Digital is stealing share away from direct mail
"Just like in the old days, direct marketing used to be the safe haven because it provides quick, measurable results. Online has assumed that safe haven role now," said Adam Smith, futures director at GroupM.
#2) Digital is more measurable than direct mail
"If we send a direct mailer, it's an absolute impression, but is it as trackable? Will the consumer, for example, type Overstock.com/directmailer? It's fuzzy. Some people do and others don't," [Stormy Simon, SVP of marketing and customer care for Overstock.com] explained. "But I do know that when I spend on online marketing, I'm able to say 'I spent a penny and I got a penny [back].'"
The hallmark of direct mail has always been accountability. Digital is beating it at it's own game. The challenge to direct mail is to prove ROI superiority if it is to hold onto a significant portion of advertising expenditures.
See full article here: http://www.dmnews.com/digital-shines-in-2010-forecasts/article/159509/