As detective Adrian Monk obsessively states “here’s what happened”:
On October 22, 2009 Joe Pych, NextMark’s Founder was contacted via LinkedIn to let him know he had a new colleague. Surprisingly, it was a guy from the Netherlands who was claiming to be the owner of NextMark. There is only one NextMark, so it was pretty clear that a profile perpetrator was on the loose.
I reviewed the profile and contacted LinkedIn requesting that action be taken. I was a bit concerned that it would be difficult to resolve this issue since my experiences with a few other social networks had led to some frustration.
I received the following email shortly after following up with LinkedIn Customer Support:
Dear Chris,
Thank you for contacting LinkedIn Customer Support. Thank you for informing us of this situation. We will take the appropriate action on this account.
We appreciate your assistance in making LinkedIn a professional and trustworthy site. If you have further questions, please feel free to reply to this message.
Thank you for being a valued member of our LinkedIn community!
Regards,
Jason
LinkedIn Customer Support
Moments after receiving this email I received a note from Joe indicating that the perpetrator’s profile was gone. The distraction was temporary and we were back to business.
When I was thirteen I used to run from the police, but now I’m thankful for their service. I’m also thankful for guys like Jason who take initiative and get things done right.
This may not sound all that heroic, but time is valuable and LinkedIn Customer Support saved the day. Thank you Jason!
Tags: linkedin customer support, perpetrator, police, privacy, profile, security, social media