As part of our program to improve customer service we have created an online video training offering.
Dubbed NextMark Video Tutorials or "NVT’s" these videos are geared to help users learn more about the system at their own pace. In the past we have offered bulk trainings with mixed success due to the varied skill sets and levels of experience of the attendees. These video tutorials provide each user a self-service training capability. Users can scroll forward and backward through the tutorials, skip uneccesary sections or even pause the tutorial and come back to it later when it is more convenient for them.
So far we have produced 5 video tutorials(well 6 if you included the tutorial on the tutorials) ranging from searching for lists to managing your leads generated by public data card sites. Please take a look, we hope you find them helpful.
- Tips for using NextMark Video Tutorials (length 0:19)
- Searching for Data Cards, performing list research (length 11:05)
- Creating and managing campaigns (aka data card packets) (length 10:38)
- Update Profile, change your personal settings & password (length 2:45)
- Leads Handling, Processing an incoming lead (length 4:09)
- Leads Administration, Setup budgets and bidding (length 5:23)
In the coming months we will be rolling out more of these tutorials for different parts of the system so stay tuned!
We are always looking for ways to improve our service to our customers and would love to hear from you. If you have a login, simply click on the "Help" link in the top right corner of the screen. If you don’t have a login, feel free to send an email to us at support@nextmark.com.