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DMA 2008 Ask The Experts Roundtable

Monday, October 20th, 2008

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The session title was "The New Way to Find Mailing Lists on the Internet". Session attendees (12) included investment bankers, international opportunity seekers, media consultants, and others who were sincere about their desire to learn more about mailing lists – a subject that is getting lost in the multi-channel marketing mix of analytics, attitudes, and anything else that sounds new and exciting. As the host of the session, I was certainly in for a surprise.

I began by asking three questions that would help me better understand the group's knowledge about mailing lists.

"Who knows what a response list is?"

"What is a net name arrangement?"

"Have you ever ordered a mailing list?

Here's the surprise. Only a couple had any idea about the first two questions, and only a third of the attendees had ever ordered a mailing list. However, it didn't take long for the group to gain momentum. Before the box lunches were eaten, I would confidently say that the group was up-to-speed on all three of the following learning objectives:

1) Leverage free internet portals to find targeted mailing lists and usage information.

2) Monitor the success of your competitors' direct marketing efforts.

3) Uncover highly correlated lists without a statistician or regression model.

We referenced a copy of the data card for "The Swiss Colony Catalog Food and GiSwiss_colony_data_card_logoft Buyers Mailing List" (accessible in the public domain). It was a great example because the list manager had done a comprehensive data card update to include 39 mailer usage entries, 30 list segments and selections, and all of the key source and demographic information. There were also ten highly correlated list titles including: Harry and David, Wolferman's, Lillian Vernon, Godiva, and Figis Gifts.

It was as much a learning experience for me as it was for those who attended. The group left the table with a sense of empowerment, because they could find valuable direct marketing information in the public domain. I left that afternoon with a sense of obligation to help direct marketers learn more about mailing lists, and with a renewed interest in the "Rise of Direct Marketing Freeconomics".

The $0 cost per chair (CPC) and cost per table (CPT) were also pretty good for these DMA Ask The Experts (ATE) Roundtable Sessions, especially when compared with the $143.85 CPC and $152.60 CPT for the exhibit hall. So if you're upset about the DMA's Annual Fleecing of Vendors, take advantage of the free chairs and table and hopefully we'll see more reasonable rates in 2009.

List Leaders Speak From The Heart

Tuesday, June 10th, 2008

The DMA Fast Forward Conference ended with a heartfelt message this evening from the 2008 List Leader of the Year award recipient. After a long day of strategic thinking and challenges from experts outside of the list business, it was refreshing to hear words of wisdom and optimism from Linda Huntoon, Executive Vice President of Consumer List Brokerage for Direct Media, Inc. The industry veteran was honored by her peers, family and friends for an unwavering commitment to her clients and to the list and data marketing industry. Her acceptance speech reminded list professionals, young and old, that the customer is king and exceptional service is key to sustaining a healthy business regardless of the media or response channels you support. Undoubtedly, the industry has survived and will continue to thrive with added value and measurable results.

The 2008 Ron Davis Young List Professional of the Year was awarded to Tim Hickman of ALC, Inc. Tim hit the ground running in ALC's Data Management Division with a remarkable attitude. At times, it seemed like he was having more fun selling segments and selects than sipping suds on a Saturday night. Tim found joy in helping his coworkers, clients and customers throughout the day regardless of the problem at hand. This rising star finds a way to get the job done and have fun doing it — and he makes everyone around him just feel good.

And there was Scott Chilcutt, whose industry contributions required the introduction of a new award — the Industry Innovation Award. A few seasoned list industry veterans put Scott's contributions in the context of list marketing circa 1989 when list marketing information was only to be found on paper, in proprietary databases, or in an SRDS book. That was the same time when marketing INFORMATION network began with three employees, no clients, and Scott's vision for the future of mailing list research and recommendations. The vision was realized with an electronic standardized data card database that replaced internal data card compilation tasks with top shelf data, world-class service, and added value for list brokers and their clients. Scott now heads up the mIn Strategic Business Unit for NextMark providing services to include search engine optimization and advertising for list managers, as well as fully-integrated list order processing solutions for all direct marketers.

Each award recipient spoke from the heart with words of integrity that clearly revealed their character. Congratulations Linda, Tim and Scott on your achievements and for making our not so little world of lists a better place to work!