Blog

Posts Tagged ‘NextMark’

How Banks, Marketers Aid Scams… and how they prevent it

Wednesday, July 1st, 2009

Today's Wall Street Journal includes a story "How Banks, Marketers Aid Scams" that tells how common business practices may help scammers. Although the story mentions some of the controls in the mailing list business, it fails to mention most of them.

The common public perception of mailing lists is that personal information is being freely traded without any controls. Nothing could be further from the truth. In fact, you'd be suprised how many controls are in place to prevent inappropriate use of mailing lists. Here are a few:

  1. Mailing lists have well-established opt-out or opt-in policies to give individuals control of their inclusion on a list
  2. Lists are typically "rented" or "exchanged" for 1-time use (versus purchased for unlimited use) – this prevents overuse
  3. List rentals require list owner approval as part of a formal clearance process – this prevents mis-use
  4. Getting approval requires samples of your mail piece or telemarketing script – this prevents inappropriate use of the list
  5. Professional List Brokers and List Managers typically act as intermediaries on transactions and will stop fraud in its tracks to protect their clients and their livelihood. Many maintain black lists of unethical mailers to aid in this process.
  6. List rentals require a formal list rental agreement (LRA) that restricts use of the mailing list to the purpose set forth. This contract prevents misunderstandings and adds formal accountability to the process.
  7. List rentals are "anonymous" – the buyer never takes possession of the list. Instead, a trusted 3rd party service bureau handles the data - this prevents stealing of mailing lists
  8. Lists are seeded to ensure that the use of the mailing list complies with the agreement. Mailboxes are set up to receive the mailings/emails/calls and these are tracked – this prevents mis-use.
  9. Members of the Direct Marketing Association abide by a Privacy Promise and Code of Ethics.

NextMark's technology enables these controls and more that give consumers better protection. At the same time, NextMark enables organizations to reach their market directly with highly relevant communications (by weeding out people who consider their communication "junk mail" or "spam").

Of course, list owners aren't required to use NextMark, join the Direct Marketing Association, or go through the list broker/list manager channel to sell their list. But the ethical list owners, such as The Wall Street Journal itself, and their list managers will follow this protocol to prevent mis-use of their data and to protect consumers.

More attention needs to be paid to unscrupulous list owners and marketers who don't follow the rules.

NextMark unveils “life changing” technology at DM Days NY 2009

Thursday, June 18th, 2009

Nextmark Select revealed at DM Days NY 2009

NextMark this week unveiled the much anticipated NextMark Select service at the DMA's DM Days 2009 conference in New York City. Nora Brophy from Cross Country Computer and NextMark's Chris DeMartine (shown above) co-presented to clients including Belardi/Ostroy, Aggressive List Management, IOMA, Estee Marketing Group, and RMI Direct Marketing. Those attending the demonstration were quite enthusiastic, with one list manager describing the new service as "life changing."

NextMark Select bridges the gap between data cards and data. This two-way connection automates the tedious administration of data cards and paves the way for new analytical applications, such as advanced mailing list profiling, online custom counts, and online ordering.

The "wow" always came at the point of the demonstration when showing how it enhances data cards. Here's a snapshot of a mailing list profile:

NextMark Select enhanced data card

For more information, visit the NextMark Select page on NextMark's website.

Saving Direct Mail — One Video at a Time

Wednesday, June 3rd, 2009

It's a fact. The mailing lists you choose will determine the success of your marketing campaign. There are more than 60,000 active postal lists, email lists, and insert media programs on the market today. NextMark is helping you find them, one video at a time.

NextMark technology makes it easier to find better lists, and get marketing services providers connected online.

The Quest for Better Mailing List Information

Thursday, May 21st, 2009

Direct Magazine just published an article by Lee Kroll of Kroll Direct Marketing called "The Quest for Better Data Cards."

Mr. Kroll first speaks of the importance of data cards:

Let's all agree that the datacard is still the most effective sales tool that list owners and managers utilize to promote their mailing lists and direct marketing services to list brokers and mailers.

Mr. Kroll suggests that data cards deserve the attention of senior management and should not be relegated to a junior person in the back room:

The datacard writing and update process should be a "top-down" task, not a "bottom-up" task. It takes "real" industry leaders to demand higher quality datacards to be created and maintained.

He cites problems that result from inaccurate and incomplete data cards:

Surprisingly, there are some list management companies that intentionally leave critical information off their datacards, and believe that if a broker needs additional information that they will call the list manage, so the manager will have an opportunity to upsell or cross-sell the broker. The reality is that today, the broker doesn't have time to play that game and needs vital information at their fingertips without having to make multiple requests for basic information that should already be provided.

It is also very frustrating when a broker reviews a datacard only to find that there are a significant number of excellent selections, offered but no quantities listed. The broker has no idea of whether or not that particular mailing list will ultimately provide enough records for the client's specific parameters or meet the minimum order quantity.

Let me tell you… maintaining an electronic data card database is not easy.

But with 20 years of experience, mIn and NextMark have invented technology and efficient procedures that enable us to produce the most complete and up-to-date database available today. You see the proof in our mailing list search toollist research system, and audited data card database that contains more than 60,000 active listings (and more than 90,000 data cards overall).

As Mr. Kroll observed, data cards and good mailing list information is absolutely critical to making good decisions about circulation plans and to the results of your direct mail program. Experts agree that 40% or more of your success depends on your choice of mailing lists! That's why we've worked so hard to build and maintain this database.

Despite years of continuous innovation, we are still finding new ways to improve. For example, our next software release will connect data cards to data. This technological leap has far-reaching business implications. Not the least of which is making it easier to maintain the counts on a data cards and enriching the data card with in-depth profile information (actual screen shot):

Data-card-profile

This new profile will be available early June along with NextMark Select in NextMark version 7.0. We'll be showing off the new technology at the FastForward and DM Days Conferences (let us know if you want a personal demonstration).

And we certainly won't stop there… our quest to enable you to "Reach Your Market" by delivering you "Customers On-Demand" will keep us busy with new innovations for many years to come.

DMAW List Bazaar sets the standards

Wednesday, May 6th, 2009

Dmaw-logo Last week, I attended the DMAW’s List Bazaar conference at Maggiano’s in Washington, DC. This conference set the standards in more than one way.


Wounded Warrior Project


Wounded Warrior Project John Melia started the day talking about the Wounded Warriors Project he started to provide wounded soldiers with a backpack full of essentials immediately upon arrival on US soil. WWP’s mission does not end there – the program now provides many other services to help these soldiers successfully transition back to civilian life including family services, transition training, job placement, sporting activities, and much more.


How does this relate to mailing lists? Mr. Melia admits, “Five years ago I did not know what a mailing list was.” Partnering with a list broker has enabled him to grow from a modest home-based backpack project to a $42 million budget, 100 employees, and a full range of services for these soldiers in transition.


List Rental and Exchange Standards


Standards of Conduct for Non-Profit List Rentals and Exchanges Patrick Frame of List Service Corp. presented the collaboratively developed “Standards of List Conduct for Non-Profit List Rentals and Exchanges.” This standard, which is currently supported by 39 parties, advocates the rights of list owners, accomodates the needs of mailers to become more effective in their fundraising strategies, and protects the privacy interests of the general public.


The standards document covers a lot of ground. I was particularly interested in the section on data card accuracy:

“The accuracy of datacards is paramount to allowing list brokers to make informed decisions for their clients. List managers should ensure that any publicly available datacards are accurate. These include datacards on the major datacard systems, on company websites, printed materials, etc.


Datacard items which must be clear and accurate include:

  • The date the fulfillment file was last updated – “updated monthly” is not sufficiently specific.
  • The date the datacard was last updated with current counts.
  • The dollar range included on each segment – both upper and lower dollar limits should be published.
  • The recency included on each segment “Actives” is not acceptable. A specific recency must be included such as 0-6mos.

If reciprocal pricing policies are utilized (whereby a list owner/manager alters published rates on a case by case basis to reflect the same rates charged by the other party) this policy must be noted on the datacard.”

Data Cards


Data cards were a main topic in the conference roundtable program. Fittingly, these discussions on data cards were held in the Medici room (the Medici family set standards for accounting and created efficient marketplaces). Paul Martin of Atlantic List Company said, “The data card is your store front that invites your customers into your store.”


Some of the specific ideas discussed were:

  • List Caps – many donor files exclude donors over a specific amount ($e.g. $99.99). Should this be explicitly stated on the data card?
  • Active donors – the definition of “active” varies from one list owner to another. Should the definition of active be explicitly stated on the data card?
  • NCOA date – with new rules on NCOA standards, it is important to know when a file has last been through NCOA processing. Should the data card store NCOA date?
  • List counts – should the data card have a button that enables the user to get count information?
  • List ratings – many other marketplaces enable users to rate products and services. Should ratings be added to the data card?

Many other topics were discussed. I was impressed by the level of thoughtfulness, professionalism, and candor that was exhibited in the conversation. The DMAW is truly a first-class organization with first-class members. They exemplify the standards for the industry. As such, NextMark is proud to sponsor the DMAW.

15 URL shorteners to choose from – which is right for you?

Monday, April 13th, 2009

The rise in Twitter's popularity has spurred the rise in popularity of another technology, URL shorteners. Twitter's 140-character limit on messages does not leave much room for a long URL. Thus the need for a URL shortener.

For example, in a recent tweet by NextMark (twitter @nextmark) on the 1q09 results of the data card quality report, the URL http://nextmark.typepad.com/blog/2009/04/list-brokers-do-care-about-data-cards.html (84 characters – more than half the allowed message length) was shortened to http://bit.ly/9WTH (only 18 characters!):

Url-shortener

But not all URL shorteners are created equal. In fact, some URL shorteners, like Diggbar, are considered evil. There are a surprising number of issues to consider when choosing an URL shortening service. You could certainly roll your own and have full control. But there are plent of good commercially available solutions available for free. Danny Sullivan does a great job of summarizing your options in his article "URL Shorteners: Which Shortening Service Should You Use?"

Update: One that was not on Sullivan's list: ow.ly is also evil. This one followed the lead of Diggbar by pointing to the ow.ly website with the destination site in their wrapper.

This brings up the good point that URL shortener services can change their software at any minute. Today they do a 301 redirect (good) and tomorrow they point to their website with your site in their wrapper (really evil), which steals your "link juice", screws up your analytics, and generally undermines your business. Be very careful of these services.

My advice to you: roll your own URL shortener if you have the skillz in house. It's not that hard. Or do your homework and pick a service that is good now and won't switch schemes down the road (get that in writing).

I Digg NextMark

Thursday, April 9th, 2009

There may be 7.5 million Twitter users following each other around, but I still prefer to Digg NextMark. Twitter outpaced Digg earlier this year, so I guess I'd better start paying more attention to our followers, although there are not that many of them — yet! In the meantime, I must say that the Digg widget below is a really nice feature. You can customize it based on your preferred news content and it will update in real time.



DeMartine on 1Q09 Data Card Quality Report

Tuesday, April 7th, 2009

Chris DeMartine, Director of Business Development at NextMark, discusses the recently published first quarter 2009 Data Card Quality Report. Chris' comments include some tips for getting high scores.

An example of showing respect in data card video

Monday, April 6th, 2009

Last week, I posted a tutorial on what to include in your data card video. In that tutorial, I recommended

"Your list owners and everyone else will appreciate it when you treat the people on the list with great respect. You should honor them – don’t treat them like data."

Here's a good example from RMI where they honor the Car and Driver subscribers.

See the full data card here: http://lists.nextmark.com/market?page=order/online/datacard&id=198033

What should I include in my data card video?

Friday, April 3rd, 2009

NextMark recently enabled you with the ability to add videos to your data cards. There’s been a lot of early interest in this new feature because it adds an exciting new dimension to the data card.  In fact, DM News ran a story and early adopters such as RMI and Millard have already posted more than 90 videos in the first week of availability.

But there have been a lot of questions, too. In this tutorial, I’ll try to answer the question many of you have been asking: “What should I include in my video?”

The purpose of videos is to enhance your data card in a way that creates more interest for your mailing list. Don’t simply regurgitate the facts on your data card because it’s easier to just read them and those facts will frequently change and make your video obsolete.

Instead, you should tell them some things about the list that they might not find on the data card or might miss when scanning the data card.

Before I get into some specific recommendations, I want to encourage you to use your creativity when creating your videos.  You want your lists to stand out from the rest and you won’t do that by following the same formula.

But I do want to give you some ideas for creating a good video for your data card.
First, you should describe the people on the list. You should certainly illustrate the typical profile of the list members.

But, whenever possible, try to tell a story.

For example, for a list of dog owners, you might say “These people love their dogs. They go to great lengths caring for them by feeding them the best food, keeping them fit with exercise, and socialize through doggy play dates with other dog lovers.” It’s a great idea if you can use pictures, videos, illustrations, sounds, or other media to help tell your story. For dog lovers, you might show pictures of dogs with happy owners or videos of them frolicking in the park.

Your list owners and everyone else will appreciate it when you treat the people on the list with great respect.  You should honor them – don’t treat them like data.

Your video is a great way to tell others how your list is unique.

You should say why your list is different from all the other alternatives. On a doctors list, you might say “Unlike other doctor lists, this is a list of doctors who have specifically opted in to receive information on experimental cancer treatments.”

You should also say why it is better.

By saying something like “and because of the source method, results have shown these doctors are more likely to respond to relevant promotions.”

Your video can also advise the viewer on the best way to use your list. You should give information on how the list has been used most successfully through recommended uses, historical facts on usage, and you might want to tell some real life stories.

For example, you might say “In a recent promotion, Acme Corp tested this list in their widgets campaign and this list outperformed other lists by 15% in sales, 20% in ROI, 12% in response rate, and 20% in average order.”

It’s a very good idea to mention the controls on the list. Outside the list business, most people don’t realize how tightly controlled response lists are. Plus, your list owner will appreciate this.

You should mention the privacy policy. For example, you might say “Only those who have opted in to receive 3rd party mailings are available for rental.”

You should mention the approval policy. You could say something like, “Please note that any mailings to this list requires list owner approval. Your offer must be deemed relevant and in good taste to be approved.”

And you should mention how the data is secured. By saying something along the lines of “Your mailings must be delivered through a trusted 3rd party service bureau – you will not receive name and address data directly.”

Finally, and I probably don’t need to remind you of this, you should close with a call to action. Tell the viewer how to get more information or to place an order with you. One thing that’s often overlooked is showing your contact information on the screen because this will make it easier for the viewer to follow up.

If you have any special promotions, you should mention them.

For example, you might say “We’re offering a 25% discount on new tests to qualified buyers for all orders placed before June 30th.”

If you have any questions, you can call our customer support group at (603) 643-1307, email support@NextMark.com, or Visit www.NextMark.com.

And remember, video data cards is a free service. I look forward to seeing your creativity and I hope this helps your business!